Privacy Policy

Introduction and Scope

This Privacy Policy explains how Synergy Legal collects, uses, stores, and discloses information when you visit our website, submit a form, request a claim review, call, text, email, or otherwise communicate with us.

For purposes of this policy, Synergy Legal, we, us, and our refer to Synergy Legal and the Synergy Legal Utah Claims Help communication program. You and your refer to website visitors, prospective clients, contacts, and other individuals who communicate with us.

This website and our communications are intended for general informational, intake, and service-related purposes. Submitting information through the website does not guarantee representation or create an attorney-client relationship unless a separate written agreement is signed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, communication tools, legal requirements, or services. When we update the policy, we will revise the effective date and post the updated version on this page.

Your continued use of the website or continued communication with us after an update means the updated policy applies to information collected after the effective date.

Information We Collect Directly from You

We may collect information you choose to submit through website forms, phone calls, text messages, emails, voice calls, AI voice calls, chat, documents, or claim-review conversations.

This information may include your name, phone number, email address, mailing address, ZIP code, accident or incident details, date and location of an incident, injury information, treatment status, insurance information, claim numbers, photographs, documents, preferred language, communication preferences, and any other information you choose to provide.

We may also collect records of consent, opt-in status, opt-out requests, message history, call history, appointment or reminder history, and other information needed to document and manage communications.

Information We Collect Automatically

When you use the website, we may automatically collect basic technical and usage information such as IP address, device type, browser type, operating system, pages viewed, referral source, approximate location derived from IP address, timestamps, and interactions with forms or pages.

We may use cookies, pixels, analytics tools, and similar technologies to maintain the website, understand usage, improve performance, prevent abuse, and measure the effectiveness of pages and communications. You can adjust browser settings to limit cookies, but some website features may not work as intended.

How We Use Information

We use information to respond to inquiries, review claim details, communicate with you, coordinate intake, schedule follow-ups, provide service-related updates, organize documents, maintain records, improve our website and services, protect our rights, and comply with legal, regulatory, and operational requirements.

We may use your contact information to send or place service-related communications by phone, text message, email, voice call, AI voice call, or other channels when you provide information and consent where required.

We may use claim and communication information to understand your request, route your inquiry, document next steps, answer questions, and provide practical information about the claim-review process.

SMS, Voice, and AI Voice Communications

If you provide your phone number and opt in, you agree to receive automated text messages, voice calls, and AI voice calls from Synergy Legal Utah Claims Help at the phone number provided. Messages may include inquiry responses, claim review coordination, appointment or reminder notices, document requests, follow-up questions, and service-related updates.

Message frequency varies based on your request and ongoing communication. Message and data rates may apply. Reply HELP for help and STOP to cancel text messages. You may also contact us at (801) 960-9020 to request assistance or to change your communication preferences.

Consent to receive automated calls, texts, or AI voice calls is not required to receive services. If you opt out of SMS or marketing-style communications, we may still send non-promotional messages when legally permitted and necessary to respond to your request, complete a transaction, provide requested services, or comply with legal obligations.

No Sharing of Mobile Opt-In or Messaging Consent Data

We do not share, sell, rent, trade, or otherwise provide your mobile phone number, SMS opt-in data, or messaging consent data to third parties or affiliates for marketing or promotional purposes.

All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

We may share limited information with service providers that help us deliver communications, maintain records, host technology, prevent fraud, or operate our services, but those providers are permitted to use the information only to perform services for Synergy Legal and not for their own marketing.

How We Share Information

We do not sell personal information. We may share information with service providers, communication platforms, hosting providers, analytics providers, professional advisors, insurance or claim-related parties when authorized or necessary for your inquiry, and other parties as required or permitted by law.

We may disclose information to comply with legal obligations, enforce our terms, protect rights and safety, prevent fraud or misuse, respond to lawful requests, or support a business transfer such as a merger, reorganization, or asset transfer.

If we share information with vendors or service providers, we require them to use it only for the services they provide to us and to protect it appropriately.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain communication records, document consent, comply with legal obligations, resolve disputes, and enforce agreements.

The length of retention may vary depending on the type of information, the nature of your inquiry, legal requirements, and operational needs. We may delete or de-identify information when it is no longer needed.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, communication system, internet transmission, or storage method can be guaranteed completely secure. You should avoid sending highly sensitive information unless requested through an appropriate channel.

Your Choices and Rights

You may contact us to request access, correction, deletion, or assistance with personal information, subject to legal, professional, and operational limits. We may need to verify your identity before responding to certain requests.

You can opt out of SMS messages by replying STOP. You can request help by replying HELP. You can request removal from call lists or change communication preferences by calling (801) 960-9020.

You may disable browser cookies through your browser settings. You may also choose not to submit optional information, but doing so may limit our ability to respond to your inquiry or review your request.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and take appropriate action.

Contact Information

Synergy Legal

443 N University Ave, Provo, UT 84601

Phone: (801) 960-9020

Questions about this Privacy Policy or our communications may be directed to Synergy Legal at the phone number or address above.